Course Outline

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge.
 
The Certificate III in Business requires your employees to complete 12 units of competencies to achieve a full certificate. Skill and knowledge outcomes include:
 

• Intermediate business resource maintenance
• Delivering and maintaining customer service standards and processing customer complaints
• Intermediate skill in development of business documentation
• Monitoring and working within an innovative team and work environment
• Entry level administrative skills, Microsoft Office Suite, and document management
• Maintaining and management of quality service standards to customers, clients and stakeholders
• Intermediate database/knowledge management system maintenance
• Work health and safety legislation relevant to workplace practices.

 
Entry Requirements

Nil

Delivery Options 

• Face-to-face
• Online
• Distance Learning 
• Hybrid

Accreditation Outcome 

On successful completion of all qualification requirements, learners will be issued with a Qualification
 
Traineeship Eligible

Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre
 
Cost

Price available on request- multiple enrolments greater than 3 in one workplace may attract a fee reduction

Career Pathways 

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:

• Clerical and Administration officer
• Community/personal service officer
• Receptionist
• Personal Assistant
• General office worker

The most common industries graduates gain employment:

• Administrative and support services
• Accommodation and support services
• Retail Trade

 
Recognition of Prior Learning 

We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge  competencies  developed in the actual workplace.