Skills Training and
Placement People Inc
RTO Code: 1044
ABN: 58 705 211 093
* Certificate II in Business Job Seeker
BSB20115
This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Course Outline
This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
The Certificate II in Business requires your employees to complete 12 units of competencies to achieve a full certificate. Skill and knowledge outcomes include:
- Intermediate business resource maintenance
- Delivering and maintaining customer service standards and processing customer complaints
- Intermediate skill in development of business documentation
- Innovation in a team environment
- Entry level administrative skills, Microsoft Office Suite, and document management
- Implementing Quality Customer Service in line with organisational policies, procedures and customer service standards.
Entry Requirements
Nil
Delivery Options
- Face-to-face
- Online
- Distance Learning
- Hybrid
Accreditation Outcome
On successful completion of all qualification requirements, learners will be issued with a Qualification
Traineeship Eligible
Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre
Cost
Price available on request- multiple enrolments greater than 3 in one workplace may attract a fee reduction
Career Pathways
Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
- Clerical and Administration officer
- Community/personal service officer
- Receptionist
- Personal Assistant
- General office worker
- Retail Trade
- Education and Training
- Health Care and Social Assistance
Recognition of Prior Learning
We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge competencies developed in the actual workplace.