Course Outline

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
 
The Certificate II in Business requires your employees to complete 12 units of competencies to achieve a full certificate. Skill and knowledge outcomes include:
 

• Intermediate business resource maintenance
• Delivering and maintaining customer service standards and processing customer complaints
• Intermediate skill in development of business documentation
• Innovation in a team environment   
• Entry level administrative skills, Microsoft Office Suite, and document management
• Implementing Quality Customer Service in line with organisational policies, procedures and customer service standards.

Entry Requirements

Nil
 
Delivery Options 

• Face-to-face
• Online
• Distance Learning 
• Hybrid

Accreditation Outcome 

On successful completion of all qualification requirements, learners will be issued with a Qualification
 
Traineeship Eligible

Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre
 
Cost

Price available on request- multiple enrolments greater than 3 in one workplace may attract a fee reduction
 
Career Pathways 

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:

• Clerical and Administration officer
• Community/personal service officer
• Receptionist
• Personal Assistant
• General office worker

The most common industries graduates gain employment:

• Retail Trade
• Education and Training
• Health Care and Social Assistance

Recognition of Prior Learning 

We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge  competencies  developed in the actual workplace.