Certificate III in Cleaning Operations


Course Outline

This qualification reflects the role of cleaners responsible for undertaking a range of routine and non-routine tasks according to work schedules, liaising with clients and in some cases members of the public, and operating in a range of general residential and commercial settings as well as specialist cleaning environments.
The Certificate III in Cleaning Operations requires your employees to complete 14 units of competencies to achieve a full certificate. Skill and knowledge outcomes include:

  • Work health and safety standards, legislation and requirements
  • Hazardous chemical handling
  • Maintaining and cleaning hard floors, carpeted flooring, glass surfaces and wet areas
  • Cleaning industrial machinery and high pressure cleaning
  • Cleaning at heights, ceilings and effective client services, communication and security.
  • Provision of quality customer services and client negotiations in line with organisational policies, procedures and customer service standards
  • Interpreting work orders and documentation in line with organisational policies and procedures.
Qualification Package

(14 Units of competency)
Core Units
CPPCLO3003    Clean using safe work practices
CPPCLO3005    Confirm and apply privacy and security requirements for cleaning work
CPPCLO3019    Remove waste and recyclable materials
CPPCLO3035    Maintain cleaning storage areas
CPPCMN3006   Provide effective client service
Elective Units
CPPCLO3001    Maintain hard floor surfaces
CPPCLO3004    Maintain carpeted floors
CPPCLO3009    Clean glass surfaces
CPPCLO3017    Clean wet areas
CPPCLO3020    Pressure wash and clean surfaces
CPPCLO3021    Clean industrial machinery
CPPCLO3036    Clean at heights
CPPCLO3038    Clean food-handling areas
CPPCLO3040    Clean ceiling surfaces and fittings


On successful completion of all qualification requirements, learners will be issued with a Qualification, CPP30316 Certificate III in Cleaning Operations
Entry Requirements


Delivery Options 
  • Face-to-face
  • Online
  • Distance Learning 
  • Hybrid
Traineeship Eligible

Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre

Career Pathways 

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
  • Industrial Cleaner
  • Residential Cleaner
  • Commercial Cleaner
  • Community and Personal Services officer
The most common industries graduates gain employment:
  • Cleaning and Property Services
  • Health Care and Social Assistance
  • Administration and Support Services
  • Warehousing/Industrial Cleaning Services 
Recognition of Prior Learning 

We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge  competencies  developed in the actual workplace.


Upcoming Programs

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