Course Outline

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
 
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
 
This qualification has been packaged to include a specialisation in Business Administration and includes skills and knowledge as follows:
 

• Common Microsoft Office Software products (Word and Excel)
• Maintaining business resources
• Organising schedules and information management
• Applying critical thinking skills and supporting personal wellbeing
• Sustainable and inclusive work practices
• Engagement in workplace communication and WHS

 
Qualification Package
 
(13 units of competency required)
 
Core Units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
 
Elective Units
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBPEF301 Organise personal work priorities
 
Specialisation Units
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules
BSBPUR301 Purchase goods and services
BSBINS202 Handle receipt and dispatch of information
 
Accreditation
 
On successful completion of assessment requirements for this qualification, the learner will be issued with a full certification, BSB30120 Certificate III in Business (Administration).

Entry Requirements

Nil

Delivery Options 
 

• Face-to-face
• Online
• Distance Learning 
• Hybrid

Traineeship Eligible

Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre


Career Pathways 

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
 

• Clerical and Administration officer
• Community/personal service officer
• Receptionist
• Personal Assistant
• General office worker

The most common industries graduates gain employment:
 

• Administrative and Support Services
• Retail Trade
• Health Care and Social Assistance

 
Recognition of Prior Learning 

We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge  competencies  developed in the actual workplace.