Certificate II in Workplace Skills


Course Outline

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
This qualification includes skills and knowledge as follows:
  • Application of communication skills in a workplace environment
  • Time management and sustainable work practices
  • Contributing to WHS in the workplace
  • Developing self-awareness and problem solving skills
  • Use digital technologies to communicate in a work environment
Qualification Package
(10 units of competency required)
Core Units
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
Elective Units
BSBCRT201 Develop and apply thinking and problem solving skills
BSBPEF302 Develop self-awareness
BSBTEC101 Operate digital devices
BSBTEC202 Use digital technologies to communicate in a work environment
BSBPEF101 Plan and prepare for work readiness
On successful completion of assessment requirements for this qualification, the learner will be issued with a full certification, BSB20120 Certificate II in Workplace Skills

Entry Requirements


Delivery Options 
  • Face-to-face
  • Online
  • Distance Learning 
  • Hybrid

Traineeship Eligible

Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre

Career Pathways 

Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
  • Entry level roles in a range of industry sectors
The most common industries graduates gain employment:
  • Administrative and Support Services
  • Retail Trade
  • Health Care and Social Assistance
Recognition of Prior Learning 

We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge  competencies  developed in the actual workplace.


Upcoming Programs

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