Skills Training and
Placement People Inc
RTO Code: 1044
ABN: 58 705 211 093
* Certificate II in Retail Services Job Seeker
SIR20216
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Course Outline
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
The Certificate II in Retail Services requires your employees to complete 12 units of competencies to achieve a full certificate. Skill and knowledge outcomes include:
Entry Requirements
Nil
Delivery Options
On successful completion of all qualification requirements, learners will be issued with a Qualification
Traineeship Eligible
Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre
Cost
Price available on request- multiple enrolments greater than 3 in one workplace may attract a fee reduction
Career Pathways
Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
Recognition of Prior Learning
We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge competencies developed in the actual workplace.
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
The Certificate II in Retail Services requires your employees to complete 12 units of competencies to achieve a full certificate. Skill and knowledge outcomes include:
- Work health and safety requirements, legislation and standards
- Effective customer engagement, opening and closing sales, dealing with difficult customers and complaints
- Merchandising, stocktakes and cash handling, balancing and securing point of sale terminals
- Retail store security
- Working with diverse customer and colleagues
Entry Requirements
Nil
Delivery Options
- Face-to-face
- Online
- Distance Learning
- Hybrid
On successful completion of all qualification requirements, learners will be issued with a Qualification
Traineeship Eligible
Employers may be eligible for incentives - *subject to eligibility as determined by an Australian Apprenticeship Centre
Cost
Price available on request- multiple enrolments greater than 3 in one workplace may attract a fee reduction
Career Pathways
Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
- Sales Representative
- Community and Personal Services Officer
- Retail Assistant
- Hospitality Worker
- Point of Sales Clerk
- Customer Service Representative
- Retail Trade
- Accommodation and Food Services
- Manufacturing
Recognition of Prior Learning
We offer assessment options including Recognition of Prior Learning (RPL), work based evidence collection (portfolio and workplace documents), and observation assessments to assist employees in providing the relevant evidence based on skill and knowledge competencies developed in the actual workplace.
Upcoming Programs
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